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Free Refund Policy Generator

Choose what you sell (physical products, digital products or subscriptions), set your rules, and get a clear refund policy you can copy into your store or pricing page.

Not legal advice. The documents on this site are generated from general templates. They are a starting point, not legal advice, and they are not guaranteed to meet the laws that apply to your business. Have the final text reviewed by a qualified lawyer in your jurisdiction before you publish it.

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Refund Policy

Template notice: This document was created with Pro100 Policy Generator (https://legal.pro100.sarl) from a general template. It is not legal advice and is not guaranteed to meet the legal requirements that apply to you. Have it reviewed by a qualified lawyer in your jurisdiction before you publish it, and remove this notice once it has been reviewed.

Effective date: [Effective date]

This Refund Policy explains how returns and refunds work for products purchased from [Your Business Name] ("we", "us" or "our") at [yourwebsite.com]. Please read it before making a purchase.

Returns

You can return most items within 30 days of the date you received them. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

Items that cannot be returned

The following items cannot be returned unless they arrive damaged or faulty:

Gift cards
Personalized items
Perishable goods

How to start a return

To start a return, contact us at [[email protected]] with your order number and the item you want to return. We will send you instructions and the return address. Items sent back without first contacting us may not be accepted.

Return shipping

You are responsible for the cost of return shipping unless the item arrived damaged, faulty or not as described. Original shipping charges are not refundable, except where the law requires otherwise. We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us as soon as possible at [[email protected]], ideally with photos, so we can make it right. In these cases we will cover the cost of return shipping and offer a replacement or a refund.

Exchanges

If you need a different size or color, contact us and we will help you exchange the item, subject to availability. The fastest way to get a different item may be to return the original and place a new order.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take some extra time for the refund to appear on your statement.

Your statutory rights

This policy does not affect any rights you have under consumer protection laws that apply to you and that cannot be excluded or limited by agreement.

Contact us

If you have any questions about this Refund Policy, contact us:

By email: [[email protected]]
On our website: [yourwebsite.com]

Three kinds of refund policy

Online store (physical products)

The key points are the return window, the condition items must be in, who pays for return shipping, which items cannot be returned, how faulty or wrong items are handled and how quickly refunds are paid.

Digital products

Files, templates, courses and licenses cannot be "sent back", so many sellers offer refunds only when something is wrong: a broken file, a product that does not match its description, or a duplicate charge. Say clearly what you do and what happens to access after a refund.

SaaS and subscriptions

Customers want to know how to cancel, whether they keep access until the end of the billing period, whether there is a money-back period, how free trials convert to paid plans and how you announce price changes.

Write it for your customers

Use plain language and real numbers: "30 days", "10 business days".
Make the process easy to follow: who to contact and what to include.
Keep it consistent with your terms and conditions and what you say on product pages.
Remember that a refund policy adds to the customer's legal rights; it does not replace them.

Frequently asked questions

Can I have a no-refund policy? +

You can choose not to offer refunds beyond what the law requires, but you usually cannot remove statutory rights. For example, consumers in many countries are entitled to a remedy for faulty goods, and EU and UK consumers generally have a 14-day right to withdraw from many online purchases. A "no refunds" policy should say that it does not affect those rights.

What should a refund policy for digital products say? +

Explain when refunds are possible (for example faulty files or failed delivery), how to request one, how long it takes and what happens to the customer's access. If you sell to EU or UK consumers, explain how the right of withdrawal works for digital content.

Do payment processors require a refund policy? +

Payment providers and marketplaces commonly expect merchants to show clear refund and cancellation terms to customers. Check the requirements of the provider you use.

Where should I display the refund policy? +

On its own page linked from your footer, and near the point of purchase: product pages, the cart or the pricing page, and the checkout.